SERVICES

Winston Hospitality's comprehensive & diverse infrastructure of hotel services, solutions & capabilities including hotel management, operations, sales, marketing, revenue management & patented back-office & pest monitoring technologies.

 

Our full suite of services includes but is not limited to:

OUR SERVICES

PRE-OPENING SERVICES
 

Collaborative Development:

  • Consult through the design and construction process to ensure the hotel is programmed and constructed with an understanding of operational requirements and efficiency.

Pre-Opening:

  • Pre-Opening Activities (i.e. staffing, training, operating supplies & equipment procurement, etc.)

  • Critical Path Checklist to ensure timely and cost-effective opening

  • Staffing Needs Assessment to develop property specific Org Chart

  • Pre-Opening Budget to detail all activities necessary for opening

  • Assist with selection, implementation and integration of all hotel operating systems

  • Develop property specific Standard Operating Procedures (SOP’s) by department

  • Coordinate and implement plan for cleaning and set-up of hotel

 

CASINO RESORT HOTEL MANAGEMENT
 

  • Direct Sales

  • Database Marketing

  • Revenue Management

  • Spa and F&B Expertise

 

HOTEL RENOVATIONS & REPOSITIONING
 

  • Skills renovating & repositioning hotels, creating value for property owners

 

HOTEL MANAGEMENT & OPERATIONS
 

Winston Hospitality's structure allows for frequent, open and consistent communication to ensure that each hotel management team is focused on overall hotel operations. Corporate support staff ensures that each hotel takes a proactive approach to hotel operations and quickly adapts to potential changes in the local market. The primary focus is to communicate expectations for maintaining quality accommodations and providing excellent customer service while driving financial performance. The Company's executive team is actively involved with each hotel to ensure that all expectations, including those of ownership and of the franchisor, are exceeded.

 

FINANCIAL MANAGEMENT
 

  • Prepare monthly financial package

  • Daily Income Verification,  Reconciliation and entry into GL

  • Cash Management

  • Centralized Accounts Payable processing system

  • Monthly sales, use and occupancy tax reporting  

  • Maintenance of W-9’s and 1099 filing

  • Executive summary regarding financial performance

  • Bank reconciliations

  • Cash deposits and credit card settlement balancing

  • On-Site Audit for compliance with Winston internal controls

  • Accounts Receivable oversight

 

SALES, MARKETING & REVENUE MANAGEMENT
 

Winston Hospitality intensely focuses on its sales and marketing efforts in order to maximize revenues and achieve RevPAR growth that outpaces the competition. Through its Regional Director of Sales and revenue management efforts, the Company drives average daily rate and occupancy at each hotel and is able to mentor and support the sales and marketing team at each hotel.

The sales and marketing team designs annual business plans unique to each property. These plans analyze current and historical market conditions and project future industry trends and market demands. The business plan details specific steps each hotel will implement to best position each property to be the leader in the local market.

The Company takes pride in having the most qualified sales teams in place to develop and execute successful strategies in our competitive markets. Our approach focuses on building long-term relationships with our clients.

 

FOOD & BEVERAGE
 

  • Concept development for food and beverage outlets

  • Menu design, product offerings, recipe cost/pricing 

  • Annual Budgeting

  • Staffing and training

  • Guest Satisfaction tracking

  • Reputation Management and Social Media Strategy

  • Daily stand-up and Weekly Operations Meetings 

  • Risk Management Audit and Safety Initiatives

  • Labor cost management 

  • Avendra purchasing program

  • Quality Assurance Inspections

  • Assessment of Operating systems and technologies